LANCE
MITCHELL
PROFILE
Accomplished General Manager, having steered
Steria UK Ltd through the difficult telecoms market climate of 2001, controlling
a budget of £2M and building a pipeline of new business worth over
£7M. Internationally experienced in general management, business
development, pre-sales, partner management, customer services, professional
services, training consultancy and every aspect of software development
and implementation, including database expertise and technical support.
Strengths include excellent communications and interpersonal skills, the
ability to build and manage relationships, exceptional management of people
and resources, and being able to think strategically and imaginatively.
RECENT
ACHIEVEMENTS
· Re-defined
the strategy for Steria UK Ltd., and steered the company through the difficult
telecoms market climate in 2001 in preparation for the physical merger
with the Integris business in 2002.
·
Founded and defined the strategy for the Customer Services Division of
Savera Systems Inc.
·
Built a brand new revenue earning Professional Services Organisation within
Sema Group Telecoms achieving a turnover of £1.2M with six people
in its first year of operations.
·
Appointed VP of the Information Management Group Pre-Sales for EMEA within
Computer Associates
EMPLOYMENT
AND EXPERIENCE
|
Period:
|
Apr
2003 to Present
|
|
Employer:
|
Barclaycard
UK
|
|
Role:
|
Business
Partner. Shaping
the IT and Operations strategy for the most significant business division
of Barclaycard UK, including budgeting and alignment with Barclays Group
strategy. Facilitating the delivery of the strategy by joining up the demand
from the business areas with the many facets of the supply chain, both
internal and external.
|
|
Period: |
Apr 2002 to April 2003 |
|
Employer:
|
Greenfield
Research Ltd
|
|
Role:
|
Managing
Director. Setting
up of a brand new business to provide industrial consultancy and training
focussing on significantly, and measurably, improving the procedures of
small manufacturing companies more efficient and cost effective. The company
is still active.
|
|
Period: |
Nov 2000 to Apr 2002 |
|
Employer:
|
Steria
UK Ltd
|
|
Roles:
|
Initially
Director
of International Business Development and Consultancy, subsequently
becoming General Manager of UK and Ireland in January 2001. Redefined
the strategy of this young subsidiary to become much more focussed. Progressed
business with existing customers. Won new business in the areas of network
management and revenue assurance. Established appropriate and proactive
partnerships with companies such as IBM and Acterna. Raised Steria’s profile
in the UK and Ireland. Managed the P&L, driving down costs when necessary.
|
|
Period: |
May 2000 to Nov 2000 |
|
Employer:
|
Savera
Systems Inc
|
|
Role:
|
Director
of Customer Services
Built
and managed the Customer Support and Training departments in a small, growing
company whose main products were web based interconnect billing and pre
paid administration systems which underpin the business of telecoms operators.
Also took over the running of Savera’s biggest partnership project. This
involved the integration of the InterCarrier product into a much larger
solution. The entire project was being run by CSC Computer Sciences Ltd
in UK.
|
|
Period: |
Jul 1996 to Apr 2000 |
|
Employer:
|
Sema
Group Telecoms
|
|
Roles: |
Jul 1999 to Apr 2000 Reporting
to the Sales and Marketing Director. Working with Account Managers, Telco
customers, Product Managers and Bid Managers, to put together technologically
feasible solutions to fit the current and future requirements of existing
and prospective customers. The role relied heavily on experience and knowledge,
and involved liaison with hardware and software suppliers.
|
|
|
Jul 1996 to Jul 1999 Managing the Technology Support Services Group (TSS). Responsible for hardware and software support of the in-house development projects and of the customers. This involved on-site support during installation, implementation, upgrades and major problems. Built a revenue stream of£1.2M during the first year of operations. Also responsible for putting together the annual HW budget proposal for R&D, which was worth £3M. |
|
Period: |
Feb 1993 to Jul 1996 |
|
Employer:
|
Computer
Associates Plc
(formerly The ASK Group Ltd)
|
|
Roles:
|
Pre-sales
Consultant and Manager (VP): Providing technical consultancy
in support of the sales teams. This included installation, implementation,
advising customers, health checks and performance tuning, presentations
at all levels, marketing events and training; mostly on Ingres and associated
products, but also on other databases and development tools. The job has
also involved the management of up to 45 other consultants and associated
resources.
Appointed as a Vice President of Computer Associates in April 1996. |
|
|
Education Consultant and Training Team Leader: Training clients to use the Ingres User Interface Tools to develop applications, and also teaching the Ingres DBA, System Administration, Advanced Performance and Replicator courses.A one day course in Unix basic skills was also delivered. Involved development of new courses and upgrading of old courses. |
|
Period: |
June 1992 to January 1993 |
|
Employer:
|
Eurodania
Ltd
|
|
Role:
|
Projects
Manager in
control of six projects in applications areas including freight, shipping
and scheduling. Responsibilities included project planning, monitoring,
logistics, quality, testing, customer liaison, maintenance, personnel,
training and general management. The projects used Ingres and Oracle.
|
|
Period: |
May to June 1992 |
|
Employer:
|
SLIM
Systems Ltd
|
|
Role:
|
Team
leader with
a software development company using Ingres on a Unix platform to develop
a complete mortgage system.
|
|
Period: |
February 1976 to April 1992 |
|
Employer:
|
HM
Forces - Army
|
|
Roles:
|
Various
technical roles in geographic survey and software development
|
OTHER EXPERIENCE AND INFORMATION
·
Accredited Executive Associate of the Institute for Independent Business
·
Two years of pre-sales consultancy including group management.
·
Two years of IT training experience including curriculum development.
·
Four years experience in software development and data conversion at every
level.
·
Fourteen years practical experience in Military Survey including management
and education.
·
Awarded Commendation for Gallantry in Germany in 1981.
·
Car Owner (clean licence - groups A, E).
·
Keen to travel internationally to work on customer sites.
·
Non-smoker.
QUALIFICATIONS
BA
(Open)First Class Honours in Mathematics,
Computing and Technology. (1989)
BTEC HNCAir Survey (Producing maps from air photography)
BTEC HNCAir Survey (Producing maps from air photography)